{"id":968,"date":"2025-12-03T08:38:21","date_gmt":"2025-12-03T07:38:21","guid":{"rendered":"http:\/\/le-petit-lac.plune.fr\/faq\/"},"modified":"2026-01-20T15:26:40","modified_gmt":"2026-01-20T14:26:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.camping-le-petit-lac.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull hero-lab has-global-padding is-layout-constrained wp-container-core-group-is-layout-4523eb12 wp-block-group-is-layout-constrained has-background\" style=\"padding-top:var(--wp--preset--spacing--xxxxxl);padding-bottom:var(--wp--preset--spacing--xxxxxl);background-image:url(&apos;https:\/\/www.camping-le-petit-lac.com\/wp-content\/uploads\/2025\/12\/camping-annecy.webp&apos;);background-size:cover;\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-ce155fab wp-block-group-is-layout-flex\"><div style=\"padding-bottom:var(--wp--preset--spacing--xxl);padding-top:0;\" class=\"wp-block-site-logo\"><a href=\"https:\/\/www.camping-le-petit-lac.com\/en\/\" class=\"custom-logo-link\" rel=\"home\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.camping-le-petit-lac.com\/wp-content\/uploads\/2025\/12\/logo-camping-le-petit-lac.png\" class=\"custom-logo\" alt=\"Camping Le Petit Lac\" srcset=\"https:\/\/www.camping-le-petit-lac.com\/wp-content\/uploads\/2025\/12\/logo-camping-le-petit-lac.png 310w, https:\/\/www.camping-le-petit-lac.com\/wp-content\/uploads\/2025\/12\/logo-camping-le-petit-lac-300x300.png 300w, https:\/\/www.camping-le-petit-lac.com\/wp-content\/uploads\/2025\/12\/logo-camping-le-petit-lac-150x150.png 150w, https:\/\/www.camping-le-petit-lac.com\/wp-content\/uploads\/2025\/12\/logo-camping-le-petit-lac-200x200.png 200w, https:\/\/www.camping-le-petit-lac.com\/wp-content\/uploads\/2025\/12\/logo-camping-le-petit-lac-100x100.png 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/div>\n\n\n<h1 class=\"wp-block-heading has-text-align-center is-style-default has-white-color has-text-color has-link-color wp-elements-5b719feed3b563793592751cdc9e0a44\" style=\"line-height:1;text-transform:uppercase\">Frequently asked questions camping Le Petit Lac<\/h1>\n\n\n\n<p class=\"has-text-align-center is-style-top-title has-white-color has-text-color has-link-color has-xxxxl-font-size wp-elements-34cec148d2af283900d081bac1ab4128 is-style-top-title--1\" style=\"font-style:normal;font-weight:400;line-height:1\">Plan your vacation with peace of mind<\/p>\n<\/div>\n<\/div>\n\n\n<div style=\"padding-left:var(--wp--preset--spacing--s);padding-top:var(--wp--preset--spacing--s);padding-bottom:var(--wp--preset--spacing--s);\" class=\"alignfull wp-elements-5cd3591c1ade14a972751d58f754b855 wp-block-wpseopress-breadcrumbs has-text-color has-primary-color\"><nav  aria-label=\"breadcrumb\"><ol class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"breadcrumb-item active\" aria-current=\"page\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Camping in Lathuile<\/span><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><\/div>\n\n\n<div style=\"height:var(--wp--preset--spacing--xxxxxl)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull hrz-galerie-3 anim_element_bottomleft has-global-padding is-layout-constrained wp-container-core-group-is-layout-f2549a5f wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xxl);padding-bottom:var(--wp--preset--spacing--xxxxxl)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-41c22256 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--l);padding-left:var(--wp--preset--spacing--l)\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img alt=\"\" decoding=\"async\" src=\"https:\/\/www.camping-le-petit-lac.com\/wp-content\/uploads\/2025\/12\/decoration-verte.svg\" alt=\"\" class=\"wp-image-103\" style=\"object-fit:cover;width:40px;height:40px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center is-style-lab-p--base has-text-alt-color has-text-color has-link-color wp-elements-1b58bc61bfe3396e8b651066cd3d8545\" style=\"margin-top:var(--wp--preset--spacing--s);margin-bottom:var(--wp--preset--spacing--m)\">Welcome to the FAQ page for Camping Le Petit Lac, nestled in the heart of the magnificent Haute-Savoie region. Here, we answer all your questions to help you prepare for your stay in our little corner of paradise. Whether you&#8217;re a campsite regular or an adventure-seeking novice, we&#8217;ve put together the essential information to make your experience as carefree as possible.  <\/p>\n<\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--xxl)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"pfq\">\n  \n  \n  <nav class=\"pfq__themes\">\n    <h2>Themes<\/h2>\n    <ul>\n      \n        <li class=\"pfq__theme active\" data-pfq-group=\"group-0\">\n          <a href=\"#\">Reservation<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-1\">\n          <a href=\"#\">On site<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-2\">\n          <a href=\"#\">Payment<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-3\">\n          <a href=\"#\">General<\/a>\n        <\/li>\n\n          <\/ul>\n  <\/nav>\n\n  <div class=\"pfq__questions\">\n    \n      <div class=\"pfq__questions__group visible\" data-pfq-group=\"group-0\">\n\n        <h3>Reservation<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How can I book my stay?<\/h4>\n            <div class=\"pfq__answer\"><p>Booking is quick and easy! Visit our website to check availability and book in just a few clicks. Our team is also at your disposal by telephone to answer any questions you may have and guide you in your choice.  <\/p>\n<p>We hope this information will inspire you to discover Camping Le Petit Lac and experience unforgettable moments in Haute-Savoie. See you soon! <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What are your booking and cancellation conditions?<\/h4>\n            <div class=\"pfq__answer\"><p>When you make your booking, we require a non-refundable deposit of 30% for pitches and rentals, plus a booking fee (\u20ac15 for pitches and \u20ac30 for rentals) during high season. The balance for camping pitches is payable no later than the day of your arrival. The balance for rentals is payable one month in advance.  <\/p>\n<p>We recommend that you take out cancellation insurance in your home country to cover you in the event of family issues (illness, death, etc.) or if your country were to impose travel restrictions, lockdowns, or similar measures.<\/p>\n<p>We will not be able to refund the deposit or any remaining holiday balances. Once a deposit or balance has been paid, it is non-refundable. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do you offer travel cancellation insurance?<\/h4>\n            <div class=\"pfq__answer\"><p>No, we do not offer cancellation insurance. It is your responsibility to arrange this with your bank or insurance provider. If you pay by credit card, cancellation insurance may already be included depending on your contract; your bank will be able to inform you. All amounts paid are non-refundable, which is why we strongly advise our clients to take out cancellation insurance to avoid potential issues in the event of a cancellation.   <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can we choose our pitch, mobile home, or chalet when we make our online booking request?<\/h4>\n            <div class=\"pfq__answer\"><p>It is not possible to choose a specific pitch, mobile home, or chalet number at the time of booking. However, when making your online booking request, you can indicate your wishes and preferences in the comments field provided. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What can be rented on the campsite?<\/h4>\n            <div class=\"pfq__answer\"><p>Babybeds, sheets, towels, bikes and refrigerators, depending on availability.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-1\">\n\n        <h3>On site<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What activities can I enjoy at Camping Le Petit Lac?<\/h4>\n            <div class=\"pfq__answer\"><p>At Camping Le Petit Lac, you will have plenty of options to keep yourself entertained.<br \/>\nFor younger guests, our new playground and inflatable castle (weather permitting) guarantee fun on site.<br \/>\nThe campsite also offers a boules court, a pool table, and table football.<br \/>You can also enjoy our swimming pool, fully modernised in 2026 and now heated, making it the perfect place to relax. <\/p>\n<p>Nearby, enjoy refreshing swims in the lake at Doussard beach, as well as the famous cycle path located right next to the campsite, perfect for cycling trips.<br \/>\nHiking enthusiasts will be delighted by the scenic trails winding through the surrounding mountains.<\/p>\n<p>For adventurers and sports enthusiasts, there are plenty of options: paragliding, canyoning, mountain biking, treetop adventure courses, paddleboarding, and more.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What types of accommodation do you offer?<\/h4>\n            <div class=\"pfq__answer\"><p>We offer a variety of accommodations to suit different needs. You can choose from pitches for tents, caravans, motorhomes, or fully equipped rental accommodation such as mobile homes and chalets.<br \/>\n <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">At what time can I check-in?<\/h4>\n            <div class=\"pfq__answer\"><p>For camping pitches from 2PM and for rental accommodations from 5 PM.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Until what time can I check-out?<\/h4>\n            <div class=\"pfq__answer\"><p>For camping pitches until noon and for rental accommodations until 10 AM.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What do I need to do in case I arrive after opening hours? <\/h4>\n            <div class=\"pfq__answer\"><p>In case of late arrival, please contact the reception by telephone during opening hours.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are dogs permitted on the campsite?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes (except for category 1 and 2 dogs), provided they are kept on a leash and up to date with their vaccinations. Dogs are allowed on camping pitches but are not permitted in mobile homes or chalets. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are barbecues permitted on the campsite?<\/h4>\n            <div class=\"pfq__answer\"><p>Charcoal and gas barbecues are allowed, and electric barbecues are permitted up to a maximum of 10A. Barbecues placed directly on the ground are strictly prohibited. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How many amps are the electric hook-ups?<\/h4>\n            <div class=\"pfq__answer\"><p>The electrical have 10 Amp.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What do I need to provide for my stay at a camping pitch? <\/h4>\n            <div class=\"pfq__answer\"><p>(Not provided): approximately 25m extension cord, adapter plug for the electric hookup, and wide tent pegs for hard ground. Arrival is from 2:00 PM to 7:00 PM. On the last day, the pitch must be vacated by 12:00 PM at the latest.  <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Which languages are spoken at the reception?<\/h4>\n            <div class=\"pfq__answer\"><p>French, English, Dutch and a little German and Spanish.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can we put a little tent next to our mobile-home?<\/h4>\n            <div class=\"pfq__answer\"><p>It is not allowed to pitch a tent on a mobile home pitch. You would need to rent a camping pitch. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What is the maximum number of people allowed on a camping pitch?<\/h4>\n            <div class=\"pfq__answer\"><p>We accept maximum 6 persons (children included) on a camping pitch.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is the campsite accessible for people with reduced mobility?<\/h4>\n            <div class=\"pfq__answer\"><p>The toilets and swimming pool are accessible to people with reduced mobility. In addition, the campsite has one wheelchair-accessible mobile home. <\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-2\">\n\n        <h3>Payment<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Which payment methods are accepted?<\/h4>\n            <div class=\"pfq__answer\"><ul>\n<li>VISA or MASTERCARD<\/li>\n<li>Bank transfer<\/li>\n<li>Bank cheque (France)<\/li>\n<li>Holiday vouchers (France)<\/li>\n<\/ul>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How can the deposit for rentals be paid?<\/h4>\n            <div class=\"pfq__answer\"><p>You can pay your deposit in cash or by pre-authorisation on your VISA or MASTERCARD.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I pay with French holiday vouchers (\u201cch\u00e8ques vacances\u201d) or a VACAF voucher?<\/h4>\n            <div class=\"pfq__answer\"><p>We only accept paper ANCV holiday vouchers (not ANCV Connect). VACAF vouchers are not accepted. <\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-3\">\n\n        <h3>General<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How far is the campsite from Annecy?<\/h4>\n            <div class=\"pfq__answer\"><p>18 km.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How far is the campsite from the lake? <\/h4>\n            <div class=\"pfq__answer\"><p>400m<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How far is the campsite from the cycle path?<\/h4>\n            <div class=\"pfq__answer\"><p>The cycle path is located right next to the campsite. You can cycle around the lake starting from the campsite, and bikes are available for hire on site. Please feel free to contact the reception for any additional information.  <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are there any restaurants near the campsite?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, there are several dining options near the campsite within walking distance, such as the restaurant at Camping Le Lac Bleu and the Sunset Beach restaurant.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n  <\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions camping Le Petit Lac Plan your vacation with peace of mind Welcome to the FAQ page for Camping Le Petit Lac, nestled in the heart of the magnificent Haute-Savoie region. Here, we answer all your questions to help you prepare for your stay in our little corner of paradise. Whether you&#8217;re a [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"FAQ Camping Annecy | All the answers to your questions","_seopress_titles_desc":"Consult our FAQ with all the information you need to prepare your stay at Camping Le Petit Lac in Annecy.","_seopress_robots_index":"","footnotes":""},"class_list":["post-968","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.camping-le-petit-lac.com\/en\/wp-json\/wp\/v2\/pages\/968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.camping-le-petit-lac.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.camping-le-petit-lac.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.camping-le-petit-lac.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.camping-le-petit-lac.com\/en\/wp-json\/wp\/v2\/comments?post=968"}],"version-history":[{"count":2,"href":"https:\/\/www.camping-le-petit-lac.com\/en\/wp-json\/wp\/v2\/pages\/968\/revisions"}],"predecessor-version":[{"id":1477,"href":"https:\/\/www.camping-le-petit-lac.com\/en\/wp-json\/wp\/v2\/pages\/968\/revisions\/1477"}],"wp:attachment":[{"href":"https:\/\/www.camping-le-petit-lac.com\/en\/wp-json\/wp\/v2\/media?parent=968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}